workplace learning

Case studies and scenario-based learning

Case studies and scenario-based learning is a method of learning where employees are presented with real-life situations and asked to analyze and solve problems. It's a powerful tool for developing critical thinking, problem-solving skills, and decision-making abilities.

Steps for conducting case studies and scenario-based learning:

  1. Identify a relevant case study or scenario: Choose a case study or scenario that is relevant to the learning objectives and the industry or business.
  2. Break down the case study: Break down the case study into smaller components, such as background information, problem statement, and decision points.
  3. Present the case study: Present the case study or scenario to the employees, either through reading materials or through a presentation.
  4. Encourage discussion: Encourage discussion and collaboration among the employees by asking them to analyze the case study, identify the problem, and come up with possible solutions.
  5. Debrief the case study: After the employees have had a chance to analyze the case study, debrief the session by discussing the insights and lessons learned.

Example of a Case Study:

A company is facing a declining market share and decreased customer satisfaction. The case study involves analyzing the problem, researching the market and competitors, and developing a new strategy to improve customer satisfaction and regain market share.

During the scenario-based learning session, employees would be asked to work in groups to analyze the case study, identify the problem, and develop a new strategy. They would then present their solutions to the rest of the group for discussion and feedback. The session would end with a debrief to discuss the key insights and lessons learned.